Refund Policy

Returns

At TonyArt, we want you to love your purchase. If you're not completely satisfied, you may request a return within 30 days of delivery.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase is required.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the item and packaging.

Once reviewed, we will offer a replacement or refund at no additional cost to you.

Non-Returnable Items

The following items are not eligible for return:

• Customized or personalized products
• Gift cards
• Clearance or final-sale items
• Items returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that processing times may vary depending on your bank or payment provider.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Shipping fees paid during checkout are non-refundable.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Order Cancellations

Orders may be canceled within 12 hours of purchase. After this period, orders may already be in processing and cannot be canceled.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact our support team.

Contact Us

If you have any questions regarding returns or refunds, please contact us at:

TonyArt Support
Email: support@tonyart.com